Fifth Third Bank Customer Service Contact Support | Call Now

Fifth Third Bank Customer Service Contact Information. Fifth Third Bank customer service will solve all of your issues, and this post will assist you to understand how they work.

Let’s get started!

What is Fifth Third Bank’s service?

Fifth Third Bank provides a wide range of banking services, including

  • Personal.
  • Business.
  • Commercial. 
  • Credit cards, and asset management.

What platforms can you use to access Fifth Third Bank?

Customer service on the Fifth Third Social Network:

How get in Touch with Fifth Third Bank’s customer service?

No matter whatever services you use Fifth Third Bank for,  Fifth Third Bank’s customer service specialists are on hand to answer your issues. The website is usually a good place to start.

Step 1: Go to the Website

  • You can access the Fifth Third Bank homepage using the link provided below:
  • The website’s menu bar is located in the top corner. 
  • You choose “Customer service”.


Step 2: Search for your problems:

  • In the FAQs area, you will find commonly asked questions.


  • If your issues are not resolved in the FAQs, please contact Fifth Third Bank’s customer service in the right corner of the screen. Please see the next step for additional information.

Step 3: Contact for help: 

  • To contact Fifth Third Bank’s customer service, you first must log in to your Fifth Third Online Banking account. If you don’t know how to log in, please read: Online Fifth Third Bank login 2022


  • You may also schedule a meeting with the customer service staff.
  • Or dial the hotline.


Consumers’ recent phone calls for:

“My card has been disabled”.

“How to use Western Union to pay my credit card?”

“What can I do if my account has been blocked? I tried changing my password, but I’m not sure how”.

“I am unable to use my debit card to access my money. I’m on the road in Peru. I’ve received a no…”

“I live in Europe, I make several monthly payments, and my account has been blocked by someone”.

“My card and account have been frozen..”

Best Ways to Contact Fifth Third Bank:

For personal banking:

  • The website where you can log in to examine your account balances, transfer funds, set up automated bill pay, and contact customer service.
  • Contact customer service at 1-800-972-3030.
  • To report a lost or stolen card, call 1-800-782-0279
  • You may also log in to send an email to customer assistance.
  • Online and mobile banking are available.
  • If you are having financial difficulties and are unable to pay your credit card account, you can fill out an online form to request assistance.

For mortgage clients:

  • Go to the homepage.
  • Or call 1-866-351-5353.

For business banking customers:

  • Go to the business webpage 
  • Or call 1-877-534-2264.

For a commercial customer:

  • Go to the commercial banking website.
  • Or call 1-866-475-0729.

To reach customer assistance from an international location:

  • Dial 001-513-579-5353.

To report the potential credit card or account fraud:

  • Dial 1-513-900-3080.

What time does customer service operate?

Live customer service.

Call at 1-800-972-3030, Monday through Friday from 8 a.m. to 6 p.m. ET, and on Saturday from 10 a.m. to 4 p.m. ET. On Sundays, the call center is closed.

24/7 Message Support.

During extended hours, you can message live agents or use our digital agent to contact support at any time. For messaging support, log into your account using either our mobile app or online banking.

Online banking.

To “send a message” to a Fifth Third representative from a desktop or laptop, log into your account on and click the blue text bubble in the lower right corner of any screen.

Fifth Third mobile app.

By selecting “Ask Us” from the menu at the bottom of any Fifth Third mobile app screen, you may also start a chat with a customer support agent.

Live agents are available from 6 a.m. to 9 p.m. ET Monday through Friday and from 8:30 a.m. to 5 p.m. ET on Saturdays and Sundays.

After hours: Request agent chat help and a real agent will respond the following day.

Virtual assistant: Always on call.

Evaluate the efficiency of each contract form:

Customers can contact the bank in different ways online.

Email Use the web interface to send an email. They only answer during business hours, which is a concern.
Chatbox If you require more information than the location of the nearest ATM, this will usually redirect you to customer service.
Send a letter to the Fifth Third Bank Corporate Office. If you are not in Cincinnati, this might take weeks, and you are unlikely to receive a prompt answer.  Fifth Third Bank. 38 Fountain Square Plaza. Cincinnati, Ohio 45263.
Call hotline If you need answers right now, not tomorrow. So, your only choice for a speedy settlement is to make a phone call.

How can you contact live Fifth Third Bank’s customer service?

  • Call 1-800-972-3030 to connect with a live agent at Fifth Third Bank customer care if you need assistance. 

You must pay attention to all of the automated notifications before you can connect to a live customer care representative (there will be many prompts for your card or account number and a range of alternatives). 

  • The call center is open Monday through Friday from 7 a.m. to 8 p.m. EST, Saturday from 8:30 a.m. to 5 p.m. EST, and Sunday is closed.

The automated system will prompt you to input your card or social security number or account number at the start of the call. You can input your card number or social security number there to perhaps contact live customer service more quickly.

If you don’t have the card number, simply keep listening through the last few menu options, and the system will connect you to a live representative. The automated phone system will ask for your card or account number three times before presenting you with the choices below:

  • To report a lost or stolen card, inquire about a text message, phone call, or email you got about a credit or debit card, or to report a card that has been lost or stolen, press 1.
  • To check or save, press 2.
  • For assistance with online or mobile banking, press 3.
  • Credit cards press 4.
  • Home loan press 5.
  • Lending press 6
  • Lease press 7.
  • Disputes resolution center push 8
  • Otherwise, press 9.

You may contact a live person at Fifth Third Bank through phone, live chat, or social media. When contacting customer assistance, make sure you explored all your choices. Try live chat as a shortcut if a live customer support person isn’t accessible by phone. You might be able to reach a customer service agent more quickly and occasionally even 24/7 by often sending a direct message through Fifth Third Bank’s Facebook or Twitter accounts. You may write a remark or complaint on an Instagram or YouTube post, and the company will frequently reply if you do.

What should you do if Fifth Third Bank’s contact number isn’t working?

Before anything else, double-check that you are phoning Fifth Third Bank’s customer support within business hours.

Menu choices for customer service frequently alter over time. Customer service options and even phone numbers may be deleted or added. For this reason, if you are unable to reach Fifth Third Bank customer support using the old hotline, please visit the bank’s official website at: to update the new hotline.

Tips for Improving Your Customer Service Experience:


To avoid the annoyance of wasting time when you need customer service, be sure you are connected to the correct department. Take these easy steps whenever you call customer service to ensure that you receive the quality service that you deserve: 

  • If they give you instructions or information, write it down and repeat it. Then requests that they confirm that you have the right information.
  • If they are unable to resolve your issue, ask to be transferred straight to someone who can.
  • Keep track of how many times you are transferred and write down the name of each person with whom you communicate.
  • If your issue is not addressed professionally and quickly, request to meet with a department manager and explain your position.
  • Request an email address for a department manager and then send a detailed email.

Fifth Third Bank review: 

Josh hai (@josh_hai):I have been with Fifth Third for several years and their services are excellent. I like having access to my checking account online, being able to pay my bills easily with their online services, and any issues I have are quickly resolved. The customer service at Fifth Third is the best–everyone is so friendly and helpful! I helped my son get his first checking account at this bank and highly recommend them. They make everything very easy and the fees are low. They communicate with their customers very well, too”.


Adam (@jdemaintenance_ac69):  “This card has really helped my credit score go up in a very short time. Today was very hot and it’s going to be VERY hot next week, thank you for the lemonade”.


What is the swift code for Fifth Third Bank?

The SWIFT code of Fifth Third Bank is FTBCUS3CCUS. This code consists of 8-11 characters, divided into 4 parts:

  • First 4 characters: Bank code, in this case, FTBC.
  • Next 2 characters: Country code, in this case, US.
  • Next 2 characters: Location code, in this case, 3C.
  • Last 3 characters: Branch code, in this case, US.


Hopefully, this post has given you all of the information you want concerning Fifth Third Bank’s customer service.

HDBank Career hopes that working with Fifth Third Bank’s customer service will be a positive experience for you.  

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